Refund policy
Last updated: September 17, 2026
At RevAir Mullein, we want customers to feel confident when ordering through RevAirMullein.com.
This Refund & Return Policy explains the conditions that apply to returns, refunds, damaged items, incorrect orders, cancellations, and our 30-Day Money-Back Guarantee.
By placing an order through RevAirMullein.com, you agree to the terms described in this policy.
1. 30-Day Money-Back Guarantee
Eligible purchases made directly through RevAirMullein.com may qualify for our 30-Day Money-Back Guarantee.
To request a return under the guarantee, contact us within 30 days of delivery at:
Your request should include:
- Your order number
- Your name
- The item or items involved
- The reason for your return request
Additional information or photographs may be requested where reasonably necessary to review the request.
2. Return Eligibility
To be eligible for a standard return, products should generally be:
- Purchased directly from RevAirMullein.com
- Within the applicable 30-day return period
- Returned with the original packaging where reasonably possible
- Returned in the condition required by this policy
We may ask for proof of purchase before approving a return.
3. Opened or Used Products
Because RevAir Mullein products are personal-use botanical inhaler products, hygiene and product integrity are important considerations.
Opened or used products may not always be eligible for physical return or resale.
Where a request is made under our 30-Day Money-Back Guarantee, we will review the circumstances of the request and provide return instructions if a physical return is required.
Please do not send opened or used products back to us unless our support team has specifically instructed you to do so.
4. Non-Returnable Items
Unless required otherwise by applicable law, the following may be ineligible for return or refund:
- Products purchased from unauthorized third-party sellers
- Products returned outside the applicable return period
- Products that have been intentionally damaged or misused
- Products substantially altered after delivery
- Items returned without authorization where authorization is required
- Gift cards or other non-refundable digital items, where applicable
5. Bundles and Promotional Offers
RevAir Mullein may offer promotional bundles such as:
- Buy 2 Get 1 Free
- Buy 3 Get 2 Free
- Discounted multi-unit packs
- Free promotional gifts
If a bundle is returned, all items included in that bundle or promotion may need to be returned before a full bundle refund can be issued.
If only part of a promotional bundle is returned, the refund amount may be adjusted to reflect the value of products retained by the customer.
Promotional gifts may also need to be returned if the associated order no longer meets the promotion requirements.
6. Damaged Products
If your order arrives damaged, contact us as soon as reasonably possible after delivery.
Please email: support@revairmullein.com
Include:
- Your order number
- A description of the problem
- Photographs of the damaged product
- Photographs of the shipping package where relevant
We will review the information and determine an appropriate resolution, which may include replacement, refund, or another reasonable solution.
7. Incorrect Items
If you receive an item that is different from the item you ordered, contact us at:
Please provide your order number and photographs of the item received where appropriate.
Verified fulfillment errors will be reviewed and corrected at no additional product cost to the customer.
8. Missing Items
If an item is missing from your package, contact us with:
- Your order number
- The item you believe is missing
- Photographs of the received package and contents where useful
We may review fulfillment records, package weights, and shipping information before issuing a replacement or refund.
9. Return Authorization
Before returning a product, please contact our support team.
Do not send a return to an address found on a shipping label, package, or third-party website unless our support team has confirmed that it is the correct return location.
Returns sent without authorization may experience delays or may not be accepted.
10. Return Shipping Costs
Unless otherwise stated by our support team or required by applicable law, customers may be responsible for return shipping costs for discretionary returns.
If the return is caused by a verified fulfillment error or product arriving damaged, RevAir Mullein may provide return instructions or another resolution without requiring the customer to pay return shipping.
Original shipping charges are generally non-refundable unless required by law or the refund results from an error attributable to us.
11. Tracking Your Return
If you are instructed to return an item, we recommend using a shipping method that provides tracking.
RevAir Mullein is not responsible for return packages that are lost before reaching the authorized return destination.
Keep your return tracking information until your return has been fully processed.
12. Refund Processing
Once an approved return or refund request has been processed, the refund will generally be issued to the original payment method.
Processing times may vary depending on the payment provider, bank, or card issuer.
After we issue a refund, additional time may be required before the funds appear in your account.
13. Refund Amounts
Approved refunds may be adjusted where applicable for:
- Non-refundable shipping charges
- Items not returned from a promotional bundle
- Promotional gifts that were required to be returned
- Other deductions permitted by this policy or applicable law
Any applicable adjustment will be based on the circumstances of the order and the terms of the promotion.
14. Refunds to Original Payment Method
Refunds are normally issued to the original payment method used for the order.
We generally cannot redirect a refund to a different card, bank account, or payment method.
15. Late or Missing Refunds
If we have confirmed that a refund was issued but you have not yet received it:
- Check the original payment account
- Contact your bank or card issuer
- Allow time for payment processing
If the refund still does not appear after your financial institution's normal processing period, contact:
16. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to cancel an order before it enters fulfillment.
However, cancellation is not guaranteed once an order has been processed, packed, or shipped.
If an order has already shipped, the applicable return procedures in this policy will apply.
17. Refused or Unclaimed Deliveries
Orders that are refused, unclaimed, or returned to sender may be subject to review before a refund is issued.
Where permitted by law, original shipping charges and return carrier charges may be deducted from a refund.
18. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned because the customer supplied an incorrect or incomplete address, additional shipping charges may apply if the order is reshipped.
Any refund will be reviewed according to the circumstances of the shipment.
19. International Returns
International returns may involve additional shipping costs, customs requirements, or carrier procedures.
Customers should contact us before sending an international return.
Customs duties, import taxes, brokerage charges, or other government fees paid to third parties may not be refundable by RevAir Mullein.
20. Purchases From Third-Party Sellers
This Refund & Return Policy applies to qualifying purchases made directly through RevAirMullein.com.
If you purchased a RevAir Mullein product from another retailer, marketplace, reseller, or third-party website, you should contact the seller from whom you purchased the product.
Third-party purchases are generally subject to the seller's own return and refund policies.
21. Suspected Fraud or Abuse
We reserve the right to review, limit, or deny refund requests where there is reasonable evidence of:
- Fraud
- Repeated refund abuse
- Misrepresentation
- Intentional product damage
- Unauthorized transactions
- Misuse of promotional offers
Nothing in this section limits any consumer rights that cannot legally be excluded.
22. Consumer Rights
This policy is intended to operate alongside applicable consumer protection laws.
Nothing in this policy is intended to limit or exclude rights that cannot lawfully be waived or restricted.
23. Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes in our products, promotions, fulfillment procedures, or legal requirements.
The current version will be posted on RevAirMullein.com with an updated “Last updated” date.
24. Contact Us
For questions about returns, refunds, damaged products, or our 30-Day Money-Back Guarantee, contact:
RevAir Mullein
Website: RevAirMullein.com
Email:
support@revairmullein.com
When contacting us about an existing order, please include your order number whenever possible.