Shipping policy

Last updated: September 17, 2026

This Shipping Policy explains how orders placed through RevAirMullein.com are processed, shipped, and delivered.

By placing an order with RevAir Mullein, you agree to the terms described in this Shipping Policy.

1. Order Processing

Orders are processed after payment has been successfully authorized and the order has passed any applicable review.

Orders are generally processed on business days. Processing time is separate from carrier transit time.

During periods of unusually high demand, promotional events, holidays, product launches, or unexpected fulfillment delays, processing may take longer than usual.

If a significant issue affects your order, we may contact you using the email address provided at checkout.

2. Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout whenever supported for your destination.

Shipping rates may depend on factors such as:

  • Destination
  • Order value
  • Package size or weight
  • Available carrier services
  • Promotional shipping offers

If free shipping or a discounted shipping promotion is available, the applicable offer and eligibility requirements will be displayed on RevAirMullein.com or during checkout.

3. Estimated Delivery Times

Delivery estimates shown during checkout, in order confirmations, or in shipping notifications are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery time may vary depending on:

  • Your destination
  • The selected shipping method
  • Carrier processing times
  • Local delivery conditions
  • Weather
  • Public holidays
  • Customs processing
  • Government inspections
  • Events outside our reasonable control

Carrier transit time begins after an order has been processed and transferred to the shipping carrier.

4. Shipping Confirmation and Tracking

When tracking information is available, a shipping confirmation may be sent to the email address associated with your order.

Tracking information may take some time to become active after a shipping label is created.

In some cases, the first carrier scan may not appear until the package reaches a sorting or distribution facility.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting your order, please carefully review:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State, province, or region
  • Postal or ZIP code
  • Country
  • Telephone number where requested

If you notice an address error after placing your order, contact us as soon as possible at support@revairmullein.com .

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once the order has entered processing or has been transferred to the carrier.

6. Incorrect or Incomplete Addresses

RevAir Mullein is not responsible for delivery delays, failed deliveries, or returned packages caused by incorrect or incomplete shipping information supplied by the customer.

If a package is returned to us because of an address issue, additional shipping charges may apply before the order can be reshipped.

Any reshipment or refund will be handled according to the circumstances of the order and our applicable refund and return policies.

7. International Shipping

RevAir Mullein may offer international shipping to selected destinations where available.

International delivery may involve additional processing by customs, postal authorities, carriers, or other government agencies.

International delivery times may therefore be longer or less predictable than domestic delivery times.

8. Customs, Duties, and Taxes

International orders may be subject to customs review, import restrictions, duties, taxes, handling charges, or other fees imposed by the destination country or carrier.

If taxes, duties, or import charges are collected during checkout, this will generally be shown before you complete your purchase.

Where charges are not collected during checkout, the recipient may be responsible for fees assessed by local customs authorities, carriers, or government agencies.

RevAir Mullein does not control customs decisions, inspection procedures, or charges imposed by government authorities.

9. Import and Local Restrictions

Laws and import requirements vary by country, state, province, territory, and local jurisdiction.

Customers are responsible for ensuring that products ordered through RevAirMullein.com may lawfully be imported, received, possessed, and used in their destination jurisdiction.

We may restrict or cancel shipping to destinations where legal, regulatory, carrier, customs, or operational restrictions apply.

10. Customs Delays

International packages may be inspected or held by customs or other government authorities.

Customs processing is outside the direct control of RevAir Mullein and the shipping carrier.

A package delayed by customs is not automatically considered lost.

Customers may be required to provide additional information to local authorities or carriers before a package can be released.

11. Delivery Scans

Carrier tracking systems may display statuses such as:

  • Label created
  • In transit
  • Out for delivery
  • Delivered
  • Delivery attempted
  • Held at facility

Once a package has been transferred to the carrier, tracking updates are generated by the carrier and may occasionally be delayed or incomplete.

12. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend:

  • Checking around the delivery location
  • Checking with household members
  • Checking with neighbors where appropriate
  • Checking with building management or reception
  • Allowing a short period for delayed carrier scanning
  • Contacting the shipping carrier

If the package still cannot be located, contact us at support@revairmullein.com with your order number and tracking information.

We will review the available information and assist where reasonably possible.

13. Lost Packages

A package may be considered potentially lost when tracking has not meaningfully updated for an extended period or when the carrier confirms that the shipment cannot be located.

If you believe your package is lost, contact: support@revairmullein.com .

Please provide:

  • Your order number
  • Your name
  • Your shipping address
  • Your tracking number, if available

We may need to open or support a carrier investigation before a replacement or other resolution can be determined.

14. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Please include:

  • Your order number
  • A description of the damage
  • Photographs of the shipping package
  • Photographs of the damaged product

This information helps us review the issue and determine the appropriate next steps.

15. Missing or Incorrect Items

If your package arrives with an item missing or contains an incorrect item, please contact support@revairmullein.com .

Include your order number and, where useful, photographs of the received package and contents.

We will review fulfillment records and work to resolve verified order issues.

16. Refused or Unclaimed Packages

Packages that are refused, unclaimed, not collected, or returned by a carrier may be sent back to the sender.

Original shipping charges and return shipping costs may be non-refundable where permitted by applicable law.

Any refund or reshipment will be reviewed under our Refund Policy and the circumstances of the shipment.

17. Order Cancellation

If you would like to cancel an order, contact us as soon as possible at support@revairmullein.com .

We cannot guarantee cancellation after an order has entered fulfillment or has been shipped.

If an order has already shipped, any return will be subject to our Refund Policy.

18. Shipping Restrictions

We reserve the right to decline or cancel shipment where:

  • Carrier service is unavailable
  • Local restrictions prevent delivery
  • Customs or import restrictions apply
  • The address cannot be validated
  • Fraud or unauthorized payment is suspected
  • Shipping the order would violate applicable law

If we cancel an order after payment has been collected, an appropriate refund will be issued.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in carriers, fulfillment practices, delivery options, legal requirements, or our business operations.

The current version will be posted on RevAirMullein.com with an updated “Last updated” date.

20. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, contact:

RevAir Mullein
Website: RevAirMullein.com
Email: support@revairmullein.com

When contacting us about an existing order, please include your order number whenever possible.